Support

Questions, problems, or ideas — email us at support@fieldpic.app and we will get back to you. The app’s Settings screen has a Contact Support button that pre-fills the app and iOS version.

Before you write

• The FAQ covers the CSV format, encodings, what the export contains, how photos are named, and the free plan.
• If a CSV will not import, the usual cause is encoding. FieldPic reads UTF-8 only; re-save the file as UTF-8 (CSV UTF-8 in Excel) and try again. The header row must be item,category.
• If “Open in FieldPic” does not appear for a CSV in Mail or Messages, make sure the app is installed and try the share sheet’s “More” row.
• If Pro does not show as active after a purchase, open Settings in the app and tap Restore Purchases.